Refund Policy

All sales are final

Except where required by applicable law, Paws and Peptides does not offer refunds, returns, exchanges, credits, or cancellations. This applies to unopened products, change-of-mind requests, shipping delays, refused deliveries, and orders submitted with an incorrect address.

Damaged or incorrect shipments

If the wrong item arrives or the package is visibly damaged, email us within 48 hours of delivery. Include the order number and clear photos of the shipping package, label, and product. If we confirm a fulfillment error or eligible shipping damage, the remedy is replacement only. No cash refund will be issued.

Payment disputes

Contact us before initiating a payment dispute so we can review the order record. Fraudulent disputes or false claims may be documented and contested with the relevant payment provider.